The learner profile contains information about a learner’s activity and history in Infosec IQ. The learner profile is divided into four main sections:
- Learner Timeline
- System Details
- PhishSim
- AwareEd
Learner Timeline
Actions performed by learners are logged in a timeline event with the timestamp and contextual information about the event. For example when a learner completes an AwareEd campaign the timeline event will contain the course name, and when a learner gets phished the timeline event will contain the PhishSim template name and IP address.
Timeline events are shown in descending order with the newest first. Note that only the most recent 200 timeline events are displayed on a learner’s profile, but all learner timeline events are accessible through the API. For a list of all timeline events, see Timeline Events Definitions.
System Details
System Details contains general information about learner activity irrespective of a PhishSim or AwareEd campaign. The following information is found in System Details:
| Name | Description |
|---|---|
| Learner Status | All existing learners will show as Active. |
| Visit Count | The number of times a learner has visited their learner dashboard, a course page, or a PhishSim education landing page. |
| Last Visit | The learner’s most recent visit. |
| Last Visit IP | The IP address of the learner at the time of their last visit. |
| Browser Status | If the learner’s browser is current as of the last visit, this will show “Up To Date.” If the learner has an older browser this will show “Out of Date.” |
| Language | The language that the learner has selected on their Infosec IQ learner dashboard. |
| Last AD Login | When Active Directory Sync is used, this will update with the date and time of the learner’s last AD login. |
| PhishNotify Connections Count | The number of times that the learner’s PhishNotify has connected to Infosec IQ. |
| Email Bouncing | If a learner’s email is bouncing, it means that Infosec IQ attempted to send an email and encountered a permanent failure. See below for more information. |
| Deliverable Emails | If Infosec IQ is unable to deliver emails to a learner for any reason, this will display “No.” |
What if emails are bouncing?
If emails sent to a learner are bouncing, first check to ensure that the learner’s email address is still valid and they are still active at your organization. See Bounced Emails for more information.
PhishSim
| Name | Description |
|---|---|
| Phish Count | The number of times a learner has been phished in a PhishSim campaign. |
| Replies to Phishing Attacks | The number of times a learner has replied to a PhishSim campaign where replies are being tracked. |
| Replies Matching Expressions | The number of times a learner has replied to a PhishSim message and matched the pre-determined pattern. |
| Data Entry Count | The number of times a learner has entered information into a PhishSim data entry page. |
| Opened Attachments | The number of times a learner has opened an attachment in a PhishSim email. |
| Teachable Moments | Examples of teachable moments include PhishSim educations or using PhishNotify to report a message. |
| Started Trainings | Number of PhishSim trainings that the learner has started. |
| Completed Trainings | Number of PhishSim trainings that the learner has completed. |
| Suspicious Emails Submitted | Number of emails submitted which are not PhishSim emails. |
| Phishing Simulations Identified | Number of PhishSim emails submitted. |
AwareEd
| Name | Description |
|---|---|
| Enrolled Modules | Number of individual course modules that have been assigned to a learner in campaigns. |
| Started Modules | Number of individual modules that the learner has started. |
| Completed Modules | Number of individual modules that the learner has completed. |
| Completed Exercises | Number of in-module exercises completed (legacy modules only.) |
| Time Spent in Training | The total time of all modules completed by the learner. |
| Assessments Passed | The number of assessments where a passing score was received. |
| Assessments Failed | The number of assessments where a failing score was received. |